(What is a Hotel PMS)
A central solution to manage Your hotel from A to Z
(Key features)
Reservations management
Real -time synchronization with OTA
Concrete advantage
Reduction of over -service and human errors.
Example
When a room is reserved via an OTA platform, it is automatically blocked on all other channels.
Management of direct reservations
Concrete advantage
Increase in your margins and improving customer loyalty.
Example
A customer can check the availability of rooms in real time and finalize their reservation on your site.
Planning and operations
Intuitive Room Planning
Concrete advantage
Better organization to reduce planning errors.
Example
A receptionist can easily reallow a reservation in the event of a last minute modification.
Simplified check-in and check-out
Manage the arrivals and departures of your customers in a few clicks, with instant synchronization with the invoicing and POS modules.
Concrete advantage
A fluid and fast customer experience, improving their satisfaction.
Example
A restaurant note can be automatically added to the bedroom bill at the time of check-out.
Integration with POS and Services
Synchronization with POS
Concrete advantage
Simplified management and centralized invoicing for your customers.
Example
A customer can order a meal at the restaurant and add the note to his room.
Management of complementary services
Concrete advantage
An increase in ancillary revenue and a better customer experience.
Example
A customer can book a spa session since reception, with direct monitoring in the PMS
(Concrete use cases)
Concrete use cases
An urban hotel
- Need encountered :
Difficulty synchronizing the reservations of online agencies with the hotel schedule.
- Eight solution :
Integration of PMS with booking platforms and the website.
- Result :
A reduction in overbookings and an increase in direct bookings.
A hotel complex
- Need encountered :
Complicated management of ancillary services (SPA, restaurants, excursions). - Eight solution :Implementation of a PMS connected to the POS and ancillary services.
- Result :
An increase in additional income thanks to simplified management.
A hotel chain
- Need encountered :
Difficulty harmonizing operations between several establishments.
- Eight solution :
Integration of a centralized PMS to manage the different sites.
- Result :
Uniform management and better performance control.
Advantages for your business
Total synchronization
Reservations always up to date between the OTAs, your website and your internal operations.
Improved customer experience
Fluid management of arrival at the start, including the additional services
Centralization of data
Instant access to customer information for increased personalization.
Increase in income
Simplified management of additional services and direct reservations.
Flexibility
A solution adapted to all types of establishments, from small hotels to international channels.