BeautyOnline
SEO optimization and targeted marketing, doubling organic traffic in six months.
Why Odoo to manage your projects and your customer support ?
Odoo project management and helpdesk modules are designed to simplify your workflows and offer an optimal customer experience. Whether you pilot complex projects or manage customer requests, Odoo provides you with the tools necessary to optimize your resources, meet your deadlines, and guarantee customer satisfaction.
Intuitive and integrated, these modules adapt to your needs and the size of your business.
Project management
Visual Organization with the Kanban Board
Visualize your projects at a glance thanks to an intuitive presentation in the form of columns (tasks to be done, in progress, finished).
Easily follow the state of the tasks and prioritize important actions.
Resource planning and management
Plan your projects with interactive gantt diagrams and attribute good resources to good tasks.
Reduction of conflicts of resources and compliance with deadlines.
Time and expense tracking
Record the time spent on each task and follow the expenses for optimal budget control.
Better visibility on costs and profitability of projects.
Real -time collaboration
Facilitate communication and sharing of documents between the teams.
A reduction in errors and better overall productivity.
HelpDesk
Ticket management
Create, attribute and follow customer support tickets with priority adapted to needs.
Faster processing of requests and improving customer satisfaction.
SLA (Service Level Agreement)
Define intervention and resolution deadlines based on service level agreements.
Respect for commitments to customers.
Knowledge base
Offer documentation accessible to customers and agents to quickly solve problems.
Reduction of the volume of tickets thanks to self-assistance.
Project management : a communication agency
– need encountered :
Difficult coordination between teams and repeated delays in customer campaigns.
– Odoo solution :
Using the Kanban board and real-time collaboration.
– Result :
Project delivery 20% faster.
Helpdesk : a SaaS company
– need encountered :
High volume of customer tickets and too long response time.
– Odoo solution :
Implementation of SLAs and reminders automation.
– Result :
Improved customer satisfaction by 25%.
(Advantages for your business)
001
Complete visibility
An overview of projects and tickets for strategic decision making.
002
Improved Collaboration
Centralization of fluid information and exchanges between teams.
003
Customer satisfaction
Dedicated tools to meet your customers' expectations quickly and effectively.
004
Automation
Reduction of repetitive tasks for better efficiency.
They trusted us for their digital transformation
We have supported companies of all sizes and in various sectors to deploy and personalize Odoo. Here are some examples of successful projects:
EcoShop
Multi-warehouse inventory integration with real-time tracking, reducing delivery
TechStart
Synchronization of sales channels for error-free order management.
LuxuryFashion
Creation of a headless store, increasing sales from the first year.